Frequently Asked Question

We are located in Houston,Tx. USA.

The best way to get a quote is by going to the order now page and following the step and you will get the quote instantly before you place the order. Or if you have a special request you can simply email us at sales@customlanyard.net and we will be more then glad to help you out.

Our wristbands are made of 100% silicone. Our products does not contain latex. Please email us if you require a test report and we will be more then glad to send it to you.

The minimum order quantity for the following wristbands are:
Debossed - No minimum
Embossed - 20 minimum
Color Filled - 20 minimum
Printed - No minimum
Blank - No minimum
Figured - 20 minimum
1 Inch - No Minimum
3/4 inch -- No minimum
Dual Layer: No minimum
Embossed Printed: 20 minimum

We have the fastest turnaround time in the nation. Standard turnaround is 7 days production and 7 days shipping, but you have the option to rush the products as fast as 2 business days. The best part about our company is that we guarantee our delivery dates.

Front and back message are on the same side of the wristband but half and half on the bracelet. The internal message is the inside of the bracelet which is the part that touches your skin.

We have the following sizes:
Extra Large: 8.5" --- 216mm - Used for adults who require extra large size (Call to order this size)
Adult:8" -- 202mm - Used mostly for adults.
Mid: 7.5" --- 192mm - Used mostly for women and young adults. (Call to order this size)
Youth: 7" --- 180mm - Used mostly for women or teenagers.
Toddler: 6" --- 152mm - Used mostly for young children.
That is the circumference of silicone wristbands. The width of silicone wristbands is 0.5" (12mm) and 1" (25mm) depending on the style of wristband you choose.
If you want a custom size then please call our sales team and they will advise you on how to place a special order.

We don't charge a mold fee unless you have multiple sizes. We only charge a mold fee only when you have more then 1 size in your order.

Yes, Below 100 Qty debossed/colorfilled bands are made with laser engraved technology. The message cannot be more than 90mm on laser engraved bands.
For laser cut bands, if you choose solid band colors, the message will be legible. But it might not well showed on glow in the dark bands.

Yes, you can. Following are the ways you can place your order
1. Online
2. On the phone 832-924-6777
3. On chat
4. Via email

Call our sales team at 832-924-6777 and they will try to make the change as long as the order is not in production.

All Tyvek/Plastic/Vinyl bands the message is always left indent unless any special instruction is given.

Our prices are ALWAYS the lowest in the market for wristbands. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround then our company. Also our current promotion of free gift will also apply if you place a order of 100 or more.

0.65MM: Polyester AND Heat Transfer AND Nylon Lanyards
0.5MM Woven Lanyards 2MM Tube Lanyards

Depending on the gradiation of colors and artwork complexities for overlapping colors, there might be additional cost which can be informed post proof made by factory.

Yes you can upload your own logo or use our standard cliparts that we offer.

The colors of the proof as shown are approximate and will differ on each computer monitor. We use PANTONE ® color number for mixing colors.

Yes, you can select the "other" option from the font list when you place the order and type the font you would like to use and we will use that font.

You can have up to 44 characters. The system will prompt you if you have exceeded the character limit.

Yes you can use any color from the color chart. We have over 500+ colors.

We offer you free proof before you decide to purchase and a hassle free experience.. simply fill up your order details and at checkout you will get the option of "See Design - Pay later". We will send you the proof once you submit the order along with payment and proof approval link which will allow you to then pay via credit card or PayPal.

No, you can make as many changes as you like.

Simply reply back to the email proof that you received and tell us the change you would like and we will revise the proof and send you a new proof.

It will take anywhere from 4-6 hours.

A digital proof is a digital image of how your wristbands will look. We will show you a image before we start production. You can make as many changes as you like to the digital proof until you are satisfied.

Simply reply to the proof email stating that you confirm the proof layout and then we will start production.

$10 cancellation fee will be applied if order is not in production. If the order is already in production stage then the order cannot be cancelled due to the mold and material cost that we have already incurred.
Changes in the proof are limited to 3 times then cancellation fee of $50 may apply on the order.
Frequent changes more then 3 times on the proof may apply $5 per change afterwards for every change The delivery time and production is considered after the approval and payment on the order

Please call our sales team and they will assist you with this matter.

If there is a production error we will redo the band without and questions asked.

We accept following credit cards: Mastercard, Visa, Discover or American Express. You may also pay with PayPal.
The method of pay by check is also available for customers who wish to mail a check.
Purchase orders are accepted for schools, certain non-profit groups and government organization.

We do not charge tax. We also do not charge any other fees such as customs/brokerage fee.

Go to the order now page and follow the steps and place the order with your specification. Then once you are at the checkout page, enter your shipping and billing information and below that there will a option to "Pay by check." Click that option and select submit. You will get a order number and you will need to put that order number on your PO and fax in a official school/government PO to 1-855-691-4088.

The shipping cost will be provided to you in the order now page. The shipping cost varies according to the quantity you order.

We only ship to physical address.

It takes 7 days for production and 7 days for shipping (total of 14 days), unless if you choose to expedite your order.

We guarantee the delivery time of your order. 98% of our packages are delivered to our customers on the date specified on their receipt.

There might be extra rush production charges on Tyvek/Vinyl/Plastic orders depending upon the production on present orders in queue which factory can inform later after checking delivery schedule.

You can call us at 832-924-6777 or you can ask our live chat and they will give you a update on your order. Also once the order is shipped you will also get a email on the tracking number of your order.

Yes, a tracking will be emailed once the order is shipped.

Yes, we can do that. A $40 mold fee will be applied for splitting the sizes. Please mention it in the special instructions if you have any special splitting or color requests.

You have to place multiple separate orders if you wish to have multiple designs.

Yes, you can split your order into different colors for a additional cost of $10 one time charge.

Please go to the order now page and follow the steps and it will guide you through the ordering process.

Yes, as long as the message is the same.

If we make the front and back message on opposite of each other, the message will be covered by metal holder when upgraded to keychains. Hence we cannot do both front and back message exactly opposite each other to avoid words being cut off by metal holder. The spacing will be adjusted accordingly. If you need front & back message exactly opposite each other we need to make separate molds.
If keychains are ordered with bands they will be made with the same mold to avoid extra charges.

When there is no special instruction, the message will be on random segments not on fixed segments.

Debossed wristband is a where the text/logo is engraved into the band. If you wish to have the text/logo in a different color then you will need to select the color filled wristbands.

Colorfilled wristbands are same as debossed but the colorfilled wristbands are filled in with a color of your choice.

Embossed wristbands are where the text/logo is lifted on the wristbands.

Imprinted wristbands are screen printed on the surface of the bands.

The embossed injected wristbands are where the letters are lifted and the color of the letters are in a different color.

Our prices are ALWAYS the lowest in the market for wristbands. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround then our company. Also our current promotion of free gift will also apply if you place a order of 100 or more. So currently we have no additional discounts.

Our prices are ALWAYS the lowest in the market for wristbands. We can assure you that there will be no company in the market that will be able to provide a lower price and faster turnaround then our company. Also our current promotion of free gift will also apply if you place a order of 100 or more. So currently we have no additional discounts.

We do not keep the molds because of the high cost of the material of the mold. We re-melt the mold and use it for another customers order.

The prices have already been discounted in our order now page. Plus if you order 100 or more you will get free gift added to your order.

Yes the 100 free will be exactly as your order. If you have multiple colors in your order then the 100 will be evenly split within those colors. Also if you have multiple sizes then the 100 free wristbands will be evenly split. 100 free are applicable on silicon bands only. Tyvek/ vinyl/plastic bands have no 100 free.

Yes you can. For example if you order 50 adult and 50 youth and wish to get 100 free in all adults then simply notate in the special instructions that you want to have the 100 free in adult size.

We have been in business for over 4 years. We have been the leading provider in silicone wristbands with many satisfied customers. Here are some reason that can bring trust to our company:
We tell customers to pay by PayPal so that if there is any issue with their order then they can simply dispute the order with paypal and their payment will be secured since PayPal offers a 100% satisfaction guarantee to its customers.

You are more than welcome to place the order online and have them drop shipped to your customer directly.

Our company is transparent on exactly what we charge our customers. Your charges will be displayed to you multiple times throughout the checkout process before you confirm you order. You will not be charged anything besides what your order total states.

Yes, we ship wristbands worldwide.

Yes we can make any item in silicone. Please send us your request at sales@customlanyard.net and we will be able to assist you.

Yes, you can customize any style of bracelets for birthday parties.

We only do 100% silicone. Many times people refer to silicone as rubber but our products are made of 100% silicone only.

Yes, we do not offer such type of bands. Please feel free to call us at 832-924-6777 or email us at sales@customlanyard.net and we will get back with you within 24 hours.

The website uses 256 bit encryption where any data transferring from and to the website is fully secured. Click on the SSL Verified logo on the home page (at the bottom of the page) for more information on the SSL Certificate.

The glitter is easily to fall down. It is normal for such kind of material. We could not grantee that it will stick to the font tightly.